Recently I visited Pune for a training programme. I could not get confirmed ticket for my return journey. So, I decided to book my return ticket in Takkal quota.
This Takkal quota will be opened only 5 days before the commencement of journey.
This Takkal ticket will be issued from the starting point of train to the end station.
My train starts from Dadar (Mumbai). I have to board at Pune. I booked my train ticket in Takkal without mentioning my boarding point at Pune. (This information we have to give at the time of filling up passenger details). So, my boarding point printed as 'Dadar'.
Fearing the problems I could face at Pune, I cancelled the ticket. (Takkal tickets can be cancelled but no refund will be made by Indian Railways). Again I booked the Takkal ticket by carefully giving all the information including my name and boarding point.
WHERE CARELESSNESS STARTS ?
1) I did not read the screen carefully. I have booked more than 20 to 30 tickets for my journey, none is involved in the boarding point issue.
2) I booked the ticket through irctc.co.in website. Once you book the ticket through this website, they will send about this booking to you by email you have registered with them. I did not open the email to see the details.
When I got the email regarding refund of the Takkal ticket, I opened the email and read it. They have refunded Rs.108/- (Total amount is Rs.558/. In that email, they have given some additional information regarding change in boarding point.
"If you want to change in boarding point, you have to contact the nearest railway station to update the information."
If I read the email before cancelling, I would have changed the boarding point.
Total carelessness.
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