SO CALLED HELP LINE/TOLL FREE

Now a days, many companies have this concept of 24 hr help line or customer support or toll free
etc. Are they serve the real purpose ? They simply watch the computer and answer your query.
What are all the information updated (?) are only informed by them.

For any service, query you are requested to call one number. If you try this number, you are asked to jump 7 mountains, 7 seas etc. to reach the so called customer care executive. Pleasant lady voice will instruct you to press this number, press that number etc. In some cases, it is very difficult to hear the instructions i.e will not be audible.

If you have land line, some times you may have to press # button to proceed the numbers which they asked you to press.

I struggled a lot when I have to press these numbers in my mobile phone. Finally I succeeded
when I am started pressing the numbers from the key pad instead of touch screen virtual key pad.

Most of the times, that executive will be busy (naturally) and you are forced to listen music for a while till that executive comes to you. If that executive is still busy, lady voice again will tell you that you are valued customer and feel sorry for making you to wait, but asked you to wait again.
This process will continue till the executive attends you.

If you are very patient, one voice with dkfdjkfjdfj here, may I help you will be heard. At first instance, you cannot get the name of the executive. Your first duty is to catch the name of that executive. You will ask so many questions, but in most of the cases, you will not get convincing answer. They quote condition no.this and that and ask you to refer the terms and conditions which the service company supplied to you. To read that terms and conditions, you have to have maximizing glass otherwise, you cannot read even single letter. I wonder, where they get such printing heads ?

Or, you will convince them by quoting the mistake done by the company. They will simply accept that mistake and say that will be rectified immediately. In most of the cases, that immediately will never happen.

You have to contact them again and again. Each time, you contact, you will talk to different persons and you have to narrate the whole story.

Whenever you contact these executives, first you ask whether they are recording this conservation. If not, ask for the name of the executive (2 or 3 times you may have to ask)
and note down the name and time of conversation. If you talk from your mobile, (if you have
provision for recording the conversation) try to record the conversation for future use.

Before completing the conversation, you should ask the name of the higher ups, their email ids
phone numbers etc. In most of the cases, they will not give you all. You should succeed in getting these information.

If your problem is not solved, you can make their life miserable by sending continuous emails, phone calls to higher ups etc.

If your problem is still not solved and you consider that your problem is genuine, you warn them that you are going to press to report the problem.

This kind of black-mail will work out in most of the cases.